ShowSuite Privacy Policy

1. About ShowSuite

ShowSuite is a technology platform that helps real estate professionals manage open-house registration, visitor information, property pages, QR-code sign-in, lead capture, property follow-up, showing feedback, communications, listing information, and related real estate workflows.

ShowSuite is not a real estate brokerage and does not represent buyers, sellers, landlords, tenants, agents, or brokerages.

Professional Users determine how they use the Services, what information they collect from Visitors, why they collect it, who they contact, what communications they send, and whether information is shared with sellers or other parties.

2. Definitions

In this Privacy Policy:

“Account Holder” means the individual or organization that creates, purchases, sponsors, or controls a ShowSuite account.

“Authorized User” means an agent, broker, administrator, assistant, employee, contractor, team member, or other individual authorized to access an account.

“Customer Data” means information, records, and content submitted to, collected through, imported into, or generated through a Customer’s use of the Services.

“Organization” means a brokerage, real estate team, corporation, partnership, or other business entity that controls or uses an account.

“Personal Information” means information about an identifiable individual and includes equivalent concepts such as “personal data” where applicable.

“Professional User” means an Account Holder or Authorized User who uses the Services for professional, real estate, business, or administrative purposes.

“Visitor” means an individual who scans a ShowSuite QR code, accesses a property page, completes a registration form, attends or registers for an open house, requests property information, submits feedback, or otherwise interacts with a Professional User through the Services.

3. Our role and the Professional User’s role

Depending on the circumstances, ShowSuite may process Personal Information:

• for its own purposes as the organization or controller responsible for the information; or
• on behalf of a Professional User or Organization as a technology service provider or processor.

3.1 Information processed for ShowSuite’s purposes

ShowSuite determines the purposes of processing for matters such as:

• account creation and administration;
• subscriptions and billing;
• platform security;
• fraud and misuse prevention;
• customer support;
• website analytics;
• service performance;
• legal and regulatory compliance;
• communications from ShowSuite about its own Services; and
• aggregated or de-identified product analytics.

3.2 Information processed for Professional Users

When a Visitor submits information through a property page, registration form, feedback form, or other Professional User-controlled feature, the applicable Professional User or Organization generally determines:

• what information is requested;
• why it is collected;
• how it is used;
• whether the Visitor is contacted;
• what communications are sent;
• how long exported information is retained;
• whether information is disclosed to a seller or another party; and
• what consent, authorization, or other legal basis is required.

In these circumstances, ShowSuite provides the technology used to collect, store, organize, transmit, display, and process the information on the Professional User’s behalf.

Professional Users and Organizations are independently responsible for their privacy practices and legal compliance.

4. Information we collect

The information we collect depends on how an individual interacts with the Services.

4.1 Visitor and lead information

When a Visitor registers, requests information, submits feedback, or communicates through the Services, we may collect:

• name;
• email address;
• telephone number;
• property address or listing of interest;
• preferred area or property criteria;
• open-house registration and attendance information;
• date and time of registration;
• buyer, seller, landlord, tenant, investor, agent, or visitor status;
• whether the Visitor is working with a real estate representative;
• property preferences and search criteria;
• feedback, ratings, comments, and questions;
• appointment or follow-up requests;
• communication preferences;
• consent, inquiry, opt-in, and unsubscribe records;
• the wording or version of a notice displayed when information was submitted;
• messages or communications submitted through the Services; and
• other information the Visitor chooses to provide.

Professional Users may configure forms to request additional information. The Professional User is responsible for ensuring that any additional collection is lawful, appropriate, and limited to what is reasonably required.

4.2 Professional User and account information

When a Professional User creates or uses an account, we may collect:

• name;
• email address;
• telephone number;
• business address;
• brokerage, team, or organization name;
• professional title or role;
• licence, registration, or professional information, if provided;
• account username and authentication information;
• account settings and preferences;
• profile photograph, logo, and branding;
• team members and authorized account users;
• support requests and correspondence;
• subscription plan and billing status;
• transaction, invoice, and payment history;
• trial, renewal, cancellation, and account-deletion information; and
• information required to administer the account.

We do not generally receive or store complete payment-card numbers. Payment information is submitted to and processed by a third-party payment processor, such as Stripe. We may receive limited payment-related information, such as payment status, card brand, expiration information, billing address, and the last digits of a payment method.

4.3 Listing and property information

Professional Users may enter, upload, import, publish, or connect:

• property addresses;
• listing numbers;
• property descriptions;
• listing prices;
• photographs, videos, floor plans, and marketing materials;
• open-house dates and times;
• property features;
• agent and brokerage information;
• seller-approved materials;
• listing status;
• showing information; and
• other listing-related content.

Some listing information may be obtained through Professional Users, integrations, real estate data providers, MLS® systems, public records, or other authorized sources.

Professional Users are responsible for ensuring that they have the authority to upload, import, display, and use all listing information and content.

4.4 Communications information

Where messaging features are used, we may process:

• sender and recipient information;
• email addresses and telephone numbers;
• message content;
• templates;
• delivery status;
• send and receipt times;
• bounce, failure, open, click, or response information, where available;
• unsubscribe and suppression records;
• opt-in, consent, inquiry, and relationship records;
• automated communication settings; and
• communications sent through or on behalf of a Professional User.

4.5 Technical and usage information

We and our service providers may automatically collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• device and session identifiers;
• approximate location derived from an IP address;
• dates and times of access;
• pages and features viewed;
• QR-code scans;
• referring pages or websites;
• form submissions;
• clicks, interactions, and navigation information;
• crash, diagnostic, performance, and error information;
• authentication and security logs;
• cookie and similar technology information; and
• account and feature usage.

4.6 Information from integrations and third parties

We may receive information from:

• Professional Users and Organization administrators;
• payment processors;
• email and SMS providers;
• authentication providers;
• hosting and cloud-service providers;
• MLS® and listing-data services;
• CRM and business-software integrations;
• analytics providers;
• artificial-intelligence providers;
• public databases and public websites;
• referral partners; and
• other services that a User chooses to connect to ShowSuite.

A User who connects a third-party service authorizes ShowSuite to exchange information with that service as reasonably required to provide the integration.

5. How we collect information

We may collect information when an individual:

• creates, administers, or uses an account;
• starts a trial or purchases a subscription;
• scans a ShowSuite QR code;
• visits a property page;
• completes an open-house registration form;
• submits feedback;
• requests property information;
• communicates with a Professional User;
• receives or responds to a communication sent through the Services;
• uploads or imports listing or contact information;
• connects an integration;
• contacts customer support;
• requests a demonstration;
• subscribes to ShowSuite communications;
• visits our website;
• uses a cookie or analytics-enabled feature; or
• otherwise interacts with the Services.

Information may be collected directly from the individual, from a Professional User or Organization, from an integration selected by a User, from a service provider, or from a lawful public source.

6. How we use information

We may use Personal Information to:

6.1 Provide and operate the Services

• create and administer accounts;
• provide trials and subscriptions;
• authenticate Users;
• host property pages;
• create and manage QR codes;
• register Visitors;
• process feedback and inquiries;
• organize visitor and lead records;
• enable data exports;
• provide dashboards and reports;
• enable team and brokerage administration;
• provide integrations; and
• carry out User instructions.

6.2 Enable Professional User communications

We may process information to enable Professional Users to:

• send registration confirmations;
• provide requested property information;
• request open-house or showing feedback;
• respond to inquiries;
• send appointment or open-house reminders;
• conduct property-related follow-up;
• send similar-property recommendations;
• communicate about related real estate services; and
• send other communications configured by the Professional User.

ShowSuite may transmit these communications on behalf of the applicable agent, team, brokerage, or Organization.

6.3 Administer subscriptions and payments

We may use information to:

• administer trials;
• process subscription purchases;
• process automatic renewals;
• calculate taxes;
• send receipts and invoices;
• retry failed payments;
• prevent payment fraud;
• administer cancellations and refunds; and
• maintain financial and taxation records.

6.4 Provide support

We may use information to:

• respond to questions;
• troubleshoot technical issues;
• communicate about an account;
• resolve billing concerns;
• investigate complaints;
• provide training or onboarding; and
• improve support services.

6.5 Operate, protect, and improve ShowSuite

We may use information to:

• monitor system performance;
• understand feature usage;
• diagnose problems;
• prevent fraud, spam, misuse, and unauthorized access;
• enforce usage and security restrictions;
• protect Users and Visitors;
• maintain suppression and unsubscribe records;
• develop and improve features;
• test platform changes;
• perform analytics; and
• create aggregated or de-identified statistics.

6.6 Communicate about ShowSuite

Subject to applicable law, we may use account or contact information to send:

• service announcements;
• security alerts;
• account notices;
• billing and renewal information;
• policy updates;
• support communications;
• product updates;
• feature announcements;
• surveys; and
• ShowSuite marketing communications.

Individuals may unsubscribe from ShowSuite marketing communications at any time. Certain account, transaction, security, and service-related communications are necessary to operate the Services and may continue while an account remains active.

6.7 Comply with law and protect rights

We may use information to:

• comply with legal and regulatory obligations;
• respond to lawful requests;
• maintain legally required records;
• investigate fraud, abuse, security incidents, or unlawful conduct;
• establish, exercise, or defend legal claims;
• enforce our Terms of Service;
• protect the rights, property, privacy, and safety of ShowSuite, Users, Visitors, and third parties; and
• cooperate with regulators, courts, law-enforcement agencies, or other authorities where required or permitted by law.

7. Legal grounds for processing

Depending on the location of the individual and the circumstances, we may process Personal Information based on:

• consent, including express or implied consent where permitted;
• performance of a contract or steps requested before entering a contract;
• compliance with a legal obligation;
• protection of vital or important interests;
• our legitimate business interests, where those interests are not overridden by individual rights;
• the legitimate interests of a Professional User or Organization, where legally permitted;
• establishment, exercise, or defence of legal claims; or
• another ground permitted by applicable law.

Where processing is based on consent, consent may generally be withdrawn, subject to legal, contractual, technical, or record-keeping restrictions. Withdrawal does not affect processing lawfully completed before withdrawal.

8. Visitor registration and property-related communications

When a Visitor submits information through a Professional User’s property page or registration form, the information is made available to the applicable Professional User and, depending on the account structure, their team, brokerage, or Organization administrator.

The Professional User may use that information to respond to the Visitor’s registration, inquiry, feedback, or request.

A registration or inquiry may be relied upon by a Professional User as express consent, implied consent, an existing business relationship, or another permitted basis for communication where applicable. However:

• ShowSuite does not determine whether a particular registration, inquiry, relationship, or interaction creates valid consent or another lawful basis;
• ShowSuite does not determine the scope or duration of any consent or relationship;
• ShowSuite does not guarantee that a Professional User may lawfully send any particular communication; and
• the applicable Professional User and Organization are responsible for making and documenting those determinations.

A Visitor may receive communications relating to:

• registration confirmation;
• the property for which the Visitor registered or inquired;
• requested property information;
• feedback requests;
• appointment or open-house reminders;
• responses to the Visitor’s questions;
• property-related follow-up; or
• other communications initiated or configured by the Professional User.

Broader marketing, similar-property recommendations, market updates, and unrelated real estate promotions may require additional consent or another lawful basis. The Professional User and applicable Organization are responsible for determining and obtaining what is required.

9. Professional User and brokerage responsibilities

Professional Users and Organizations are responsible for their own privacy and communication practices.

They are solely responsible for:

• determining what Personal Information they may lawfully collect;
• identifying and communicating the purposes of collection;
• obtaining all required consents and authorizations;
• determining whether express consent, implied consent, an inquiry, an existing relationship, or another lawful basis permits a communication;
• retaining records that demonstrate consent or another lawful basis;
• limiting use of information to lawful and authorized purposes;
• identifying the appropriate agent, brokerage, or sender;
• including required contact information and unsubscribe mechanisms;
• honouring unsubscribe, opt-out, and withdrawal requests;
• maintaining suppression and do-not-contact records;
• responding to privacy, access, correction, and deletion requests;
• determining whether Visitor information may be disclosed to a seller or another third party;
• complying with brokerage, board, MLS®, real estate, advertising, privacy, anti-spam, telemarketing, and professional requirements;
• ensuring that imported contact information was lawfully collected and may lawfully be used;
• securing information that is exported or downloaded from ShowSuite; and
• supervising employees, administrators, contractors, assistants, and team members who use the Services.

The availability of a ShowSuite form, notice, checkbox, template, messaging feature, automation, or unsubscribe tool is not legal advice or a guarantee of legal compliance.

10. Emails, text messages, and unsubscribe requests

The Services may permit emails, text messages, reminders, and other electronic communications to be sent through ShowSuite or through third-party communication providers.

Communications sent on behalf of a Professional User may identify:

• the applicable agent;
• the brokerage or Organization;
• other persons required to be identified by law; and
• ShowSuite through wording such as “Powered by ShowSuite.”

The Professional User and applicable Organization determine the recipients, content, purpose, timing, and legal basis of their communications.

Where required by law, commercial electronic communications should contain appropriate sender identification, contact information, and a functioning unsubscribe mechanism.

A recipient may unsubscribe using the method included in the communication or by contacting the sender.

ShowSuite may:

• process unsubscribe requests;
• maintain suppression records;
• block messages to recipients who have unsubscribed;
• retain records needed to demonstrate or enforce an opt-out;
• restrict or suspend messaging where misuse or abuse is suspected; and
• provide unsubscribe information to the applicable Professional User or Organization.

A Professional User remains responsible for ensuring that an individual is not contacted through another system or exported list after unsubscribing.

ShowSuite does not guarantee the delivery, receipt, opening, or response to any message.

11. Organization accounts and administrator access

Where an account is purchased, sponsored, or controlled by a brokerage, team, or other Organization:

• the Organization controls the account and its Customer Data;
• Organization administrators may access information submitted or generated by Authorized Users;
• administrators may add or remove Authorized Users;
• administrators may review, export, reassign, restrict, or delete Customer Data;
• information may remain with the Organization after an individual agent or Authorized User leaves; and
• ShowSuite may follow instructions submitted by authorized Organization administrators.

Where an individual Professional User independently purchases and controls an account, that individual generally controls the Customer Data associated with the account, subject to applicable law and the Terms of Service.

ShowSuite is not responsible for resolving employment, ownership, lead, client, or data disputes between agents, teams, brokerages, administrators, or other parties.

12. How we disclose information

We may disclose Personal Information as described below.

12.1 Professional Users and Organizations

Visitor information submitted through a property page or registration form may be disclosed to:

• the listing agent or applicable Professional User;
• the real estate team associated with the account;
• the brokerage associated with the account;
• account and Organization administrators;
• authorized assistants or team members; and
• other authorized persons designated by the Account Holder.

12.2 Sellers and seller representatives

A Professional User may choose to provide Visitor information, attendance information, feedback, or reports to a seller or seller representative.

ShowSuite does not determine whether such disclosure is appropriate or lawful. The Professional User and applicable Organization are responsible for deciding what may be disclosed and obtaining any required consent or authorization.

ShowSuite may restrict a disclosure where reasonably necessary to comply with law, protect an individual, or reduce privacy or security risk.

12.3 Service providers

We may disclose information to service providers that help us operate the Services, including providers of:

• cloud hosting and storage;
• payment processing;
• email and text-message delivery;
• customer support;
• authentication;
• security and fraud prevention;
• analytics and diagnostics;
• CRM and business-software services;
• property and listing integrations;
• mapping;
• artificial intelligence;
• document generation;
• accounting, legal, and professional services; and
• other technical infrastructure.

Service providers are authorized to process information only for specified purposes and subject to applicable contractual or legal obligations.

12.4 Connected third-party services

Where a User connects an external service, we may disclose information to and receive information from that service as required to provide the requested integration.

The external service’s handling of information may be governed by its own terms and privacy policy.

12.5 Legal and safety disclosures

We may disclose information where required or permitted by law, including to:

• courts;
• regulators;
• law-enforcement agencies;
• governmental authorities;
• legal representatives;
• auditors;
• insurers; and
• other persons involved in a legal, compliance, security, or fraud investigation.

We may also disclose information where reasonably necessary to protect rights, safety, property, systems, or individuals.

12.6 Business transactions

Information may be disclosed in connection with a proposed or completed:

• merger;
• acquisition;
• financing;
• corporate reorganization;
• sale of shares;
• sale of assets;
• insolvency process; or
• transfer of all or part of the ShowSuite business.

Where appropriate, information will be subject to confidentiality and use restrictions.

12.7 With authorization

We may disclose information for another purpose with the individual’s authorization or as otherwise permitted by applicable law.

13. Sale and rental of Personal Information

ShowSuite does not sell or rent Visitor names, email addresses, telephone numbers, or contact lists to data brokers.

ShowSuite does not authorize Professional Users to sell, rent, or use Visitor information for unrelated data-brokerage purposes.

ShowSuite may use service providers to process information for the purposes described in this Privacy Policy. These service-provider relationships are not intended as sales of contact information.

14. Cookies and similar technologies

We and our service providers may use cookies, pixels, local storage, log files, and similar technologies.

These technologies may be used to:

• keep Users signed in;
• maintain security;
• remember settings;
• operate forms and dashboards;
• understand website and feature usage;
• diagnose errors;
• measure performance;
• prevent fraud;
• improve the Services; and
• support marketing activities where permitted.

Cookies may include:

14.1 Essential cookies

These are required for authentication, security, account administration, forms, payments, and core functionality.

14.2 Functional cookies

These remember choices, preferences, and settings.

14.3 Analytics cookies

These help us understand how the website and Services are used and how performance may be improved.

14.4 Marketing cookies

Where implemented and permitted by law, these may help measure campaigns or provide relevant ShowSuite advertising.

Users may control cookies through browser settings and any cookie-management tools that we make available. Disabling some cookies may prevent parts of the Services from functioning properly.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

15. Artificial intelligence and automated features

ShowSuite may offer artificial-intelligence, machine-learning, recommendation, automation, summary, message-drafting, description-generation, or similar features.

When a User chooses to use an AI feature, we may process:

• prompts and instructions;
• listing content;
• selected Customer Data;
• generated output;
• feedback about the output; and
• technical and usage information.

Information may be processed by third-party AI service providers as necessary to generate the requested output.

Professional Users are responsible for:

• deciding what information to submit;
• avoiding unnecessary sensitive information;
• obtaining required authorization;
• reviewing all output;
• correcting inaccuracies;
• deciding whether output may lawfully be published or sent; and
• complying with professional and legal requirements.

ShowSuite does not use or knowingly authorize identifiable Visitor information to be used to train general-purpose AI models unless this Privacy Policy is updated and any notice or consent required by law is provided.

We may use de-identified or aggregated information to evaluate and improve automated features.

AI-generated results are not used by ShowSuite to make decisions having legal or similarly significant effects on a Visitor without appropriate human involvement, notice, and any safeguards required by applicable law.

16. Aggregated and de-identified information

We may aggregate or de-identify information so that it no longer reasonably identifies an individual, Professional User, Customer, or Organization.

We may use and disclose aggregated or de-identified information to:

• analyze platform usage;
• improve performance;
• develop new products and features;
• understand open-house and real estate workflow trends;
• produce reports and statistics;
• conduct research;
• manage security and fraud risk; and
• support business planning.

We will not attempt to re-identify properly de-identified information except where permitted by law or reasonably necessary to test privacy or security controls.

17. International processing and storage

ShowSuite is based in Canada. We and our service providers may process or store information in Canada, the United States, and other countries.

As a result, Personal Information may be subject to the laws of the country where it is processed and may be accessible to courts, regulators, law-enforcement agencies, or governmental authorities in that country where legally permitted.

Where required, we use contractual, organizational, and technical measures designed to provide appropriate protection when information is transferred to another jurisdiction.

By using the Services, Users understand that information may be processed outside their province, state, territory, or country of residence.

18. Retention of information

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Services;
• maintain accounts;
• support Professional Users and Visitors;
• maintain consent and unsubscribe records;
• comply with tax, accounting, legal, and regulatory obligations;
• enforce agreements;
• resolve disputes;
• investigate security incidents;
• prevent fraud and abuse; and
• protect legal rights.

18.1 Active accounts

Customer Data may be retained while an account remains active and as otherwise required to provide the Services.

18.2 Subscription cancellation

When a subscription is cancelled, access ordinarily continues until the end of the paid subscription period.

When the paid period ends:

• the User’s access to the account and Customer Data ends;
• the User must already have exported information they wish to retain; and
• Customer Data will ordinarily be scheduled for deletion or anonymization within 30 days.

There is no guaranteed right to access or recover information during the 30-day period after access ends.

18.3 Permanent account deletion

If a User selects the permanent account-deletion option:

• account access ends immediately;
• future renewal is cancelled;
• the deletion process begins immediately; and
• the User may permanently lose access to Customer Data.

Users should export information they need before permanently deleting an account.

18.4 Exceptions

Some information may be retained for longer:

• in routine secure backups until overwritten;
• in financial, invoice, tax, and accounting records;
• in consent, unsubscribe, and suppression records;
• in security, fraud, abuse, and audit records;
• where required by law or legal process;
• where needed to resolve a dispute or enforce an agreement;
• where necessary to protect ShowSuite, Users, or third parties; or
• where the information has been aggregated or de-identified.

Deletion from active systems does not always result in immediate deletion from routine backups. Backup information is deleted or overwritten according to normal backup-management cycles.

19. Safeguards and security

We use administrative, technical, contractual, and physical safeguards designed to protect Personal Information against:

• loss;
• theft;
• unauthorized access;
• unauthorized disclosure;
• copying;
• modification;
• misuse; and
• destruction.

Safeguards may include access controls, authentication, encryption where appropriate, system monitoring, restricted employee and contractor access, service-provider controls, backups, and security procedures.

No website, cloud service, database, transmission method, or security system is completely secure. We cannot guarantee absolute security.

Professional Users and Organizations are responsible for:

• protecting their credentials;
• using individual logins;
• controlling Authorized User access;
• promptly removing former team members;
• protecting exported and downloaded information;
• securing their own devices and systems; and
• notifying ShowSuite of suspected unauthorized access or security incidents.

Where required by applicable law, we may notify affected individuals and appropriate authorities of qualifying privacy or security breaches.

20. Data accuracy

Users are responsible for providing accurate and current information.

Professional Users are responsible for ensuring that:

• listing information;
• property descriptions;
• photographs;
• prices;
• open-house information;
• sender identification;
• consent records;
• Visitor records; and
• other content they submit

are accurate, authorized, lawful, and not misleading.

An individual may request correction of inaccurate Personal Information as described below.

21. Privacy rights and choices

Depending on the applicable law and circumstances, an individual may have the right to:

• request access to Personal Information;
• request correction of inaccurate or incomplete information;
• request deletion of information;
• withdraw consent;
• object to certain processing;
• request restriction of processing;
• request a portable copy of certain information;
• opt out of marketing communications;
• obtain information about how Personal Information has been used or disclosed; and
• submit a complaint to an applicable privacy or data-protection authority.

These rights may be subject to exceptions, including where information must be retained for legal, security, fraud-prevention, contractual, professional, or record-keeping purposes.

We may request information reasonably necessary to verify identity and authority before responding.

21.1 Requests concerning Professional User-controlled information

Where a privacy request relates primarily to information controlled by a Professional User or Organization, ShowSuite may:

• direct the individual to the applicable Professional User or Organization;
• notify the Professional User or Organization of the request;
• assist the Professional User or Organization in responding; or
• respond directly where required by law.

Professional Users and Organizations are responsible for responding to requests involving their own use, exports, copies, disclosures, and communications.

Deleting information from ShowSuite does not delete copies previously exported or retained independently by a Professional User. Requests concerning those copies must be directed to the Professional User or Organization that holds them.

21.2 Withdrawal and service limitations

Withdrawing consent or requesting deletion may limit the ability of ShowSuite or a Professional User to provide certain Services, respond to an inquiry, maintain an account, or retain legally required records.

22. Marketing choices

Individuals may unsubscribe from ShowSuite marketing emails using the unsubscribe link included in the communication or by contacting us.

Recipients of Professional User communications may use the unsubscribe method provided in the message or contact the applicable sender.

Unsubscribing from marketing does not necessarily prevent:

• account and billing messages;
• security notices;
• legal or policy notices;
• responses to requests;
• service notifications;
• communications required to complete an existing transaction; or
• other non-promotional communications permitted by law.

Professional Users are responsible for applying unsubscribe requests to information and systems they control outside ShowSuite.

23. Children and minors

Professional account holders must be at least 18 years old.

The Services are not directed to children.

Visitors who are under the age of majority in their jurisdiction should submit Personal Information only with the involvement and authorization of a parent or legal guardian.

We do not knowingly collect Personal Information from a child without appropriate authorization. If we learn that information was collected from a child contrary to applicable law, we may restrict processing or delete it.

A parent or legal guardian who believes that a child has submitted information without appropriate authorization may contact us.

24. Third-party websites and services

The Services may contain links to or integrations with third-party websites, applications, and services.

ShowSuite is not responsible for the privacy, security, content, or practices of third parties acting independently from ShowSuite.

Users should review the privacy policies and terms of third-party services before providing information or enabling an integration.

25. Suspension, investigations, and legal holds

Where an account is suspended or investigated for suspected:

• fraud;
• spam;
• security risk;
• unauthorized access;
• privacy violations;
• payment abuse;
• unlawful activity; or
• breach of the Terms of Service,

ShowSuite may temporarily preserve relevant information, restrict deletion, or limit access while the matter is investigated.

Information may also be retained where subject to a legal hold, regulatory request, court proceeding, or other lawful preservation requirement.

26. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in:

• the Services;
• technology;
• integrations;
• business practices;
• service providers;
• legal requirements;
• security practices; or
• data-processing activities.

The updated Privacy Policy will be posted with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before making a material change that affects how previously collected Personal Information is used or disclosed.

Continued use of the Services after an updated Privacy Policy takes effect constitutes acknowledgment of the updated policy but does not replace consent where consent is legally required.

27. Privacy Officer and contact information

Questions, concerns, complaints, access requests, correction requests, deletion requests, or other privacy inquiries may be directed to: